Key findings from the report

Building on a comprehensive survey of 79 countries conducted by NTS Retail, our findings showed that the following tasks are top items on the list of retail objectives for leading CSPs. 

  • Streamlining technical processes
  • Improving customer service
  • Optimizing sales support and controlling

Priorities across the globe

Looking at the demand categories for specific solution components across various geographies, we saw that there are key differences in the way telcos address their approach to retail. Universally, the pandemic has caused an acceleration in retail evolution, amplified by shifts in consumer buying behavior.

Get the report and obtain profound insights on what telco execs around the globe are doing to set their businesses up for success in a post-pandemic retail environment.

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