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Hutchison Drei sets trends in queueing with NTS welcome manager

Hutchison Drei implemented an innovative welcoming process, focusing on the customer while empowering store associates to deliver high quality consulting.

The NTS welcome manager provides a personalized queuing solution with a precise waiting time calculation. Using text messages customers can spend their waiting times more flexible, strolling through the store or even leave for some additional shopping. Asking the customer for the reason of their visit during the queuing- in the allows the consultant to prepare best for the needs of the next customer.

 

And as we all know: It all starts with a great first impression!

The NTS welcome manager allows for a positive and relaxed atmosphere in the store. Our customers now can flexibly bridge their waiting time whereas our consultants can prepare poperly for the next customer.

Günter Lischka Hutchison Drei Austria GmbH

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Watch the new welcoming concept from Drei Austria

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