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Spark  launches comprehensive in-store digital transformation

Spark, New Zealand's largest supplier of digital services and wireless telecommunications, was looking for an established retail management, which is both solution simple to use and capable of covering emerging omni-channel processes.

Precise stock overview thanks to a web-based stocktake solution

Automating the processing of serial numbers has reduced efforts by 200 hours per month. Our web-based stocktake solution NTS mobile logistics also enables several staff members to work on the same stocktake simultaneously, enabling time savings of up to 50%.

Enormous time savings through order integration

Thanks to the new order integration with Spark's CRM, data is automatically imported  during the sales process. As the data needs to be collected only once per customer, this results in impressive potential savings of 650 hours per month.

Providing great omni-channel customer experience is a top priority for us. We understand that for many customers visiting our stores is an integral part of their individual customer journey. NTS Retail has been an excellent partner for us in our constant effort to improve our customer´s service experience.

Phil Worsley Spark New Zealand

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 BENEFITS

650h

SAVED EACH MONTH WITH CRM ORDER INTEGRATION

770h

SAVED EACH MONTH THANKS TO E-TOP-UP INTEGRATION

220h

SAVED EACH MONTH DUE TO IMPLEMENTATION OF DELIVERY NOTES

50%

TIME SAVED DURING STOCKTAKES WITH  MOBIL STOCKTAKING SOLUTION
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