Spark, New Zealand's largest supplier of digital services and wireless telecommunications, was looking for an established retail management, which is both solution simple to use and capable of covering emerging omni-channel processes.
Precise stock overview thanks to a web-based stocktake solutionAutomating the processing of serial numbers has reduced efforts by 200 hours per month. Our web-based stocktake solution NTS mobile logistics also enables several staff members to work on the same stocktake simultaneously, enabling time savings of up to 50%.
Enormous time savings through order integrationThanks to the new order integration with Spark's CRM, data is automatically imported during the sales process. As the data needs to be collected only once per customer, this results in impressive potential savings of 650 hours per month.
Providing great omni-channel customer experience is a top priority for us. We understand that for many customers visiting our stores is an integral part of their individual customer journey. NTS Retail has been an excellent partner for us in our constant effort to improve our customer´s service experience.
Phil Worsley Spark New Zealand
Case Study: Hutchison Drei Austria
Hutchison Drei Austria sets new trends in queueing thanks to the NTS welcome manager. Their innovativ welcoming process allows them to focus on the customer while empowering their store associates to deliver first quality consulting.
Presentation: Seamless Customer Journey
NTS Retail offers a smart way to share business processes and data across any channel, system or device. It enables you to seamlessly interlink your retail stores with your eCommerce/BSS back end to create a true omni-channel experience, boost customer engagement and drive sales.